This situation continues to change rapidly. As an organization, we are doing our best to adapt to how we work while protecting the safety of our clients and staff so that we can continue to serve our valued clients. In order to do this, we continue to carefully monitor COVID‑19 developments and actively review our business practices. Many provinces and municipalities have taken steps to declare a state of emergency.
Our staff will now work with you remotely and provide our go home lessons through instructional video. In addition to our three months of free support once your dog goes home, we are also offering two FaceTime sessions to help answer any questions through demonstration. This will help ensure you and your dog are successful back home and that the transition goes as smoothly as possible. Our drop off and pick-ups are now contactless as we maintain physical distancing. Before dropping off your dog, we recommend for you to thoroughly sanitize and wipe down all of your dog’s items. When you arrive at our facility, we will have a clean crate already set up and ready for your dog. Wearing gloves, you will put your dog into the crate and place all other items next to it, and you will then proceed back to your vehicle. A staff member will take your dog inside and once again clean all items thoroughly. This same process will happen for picking up your dog
This is a challenging time for all. It’s important that we take these steps to protect our clients and staff so that we can continue meeting your dog’s needs. By working together, I am confident that we will get through this.
Thank you for your business, your continued trust, and confidence in us.
Director, iTrainK9 INC.